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LICENSE AGREEMENT
(Edited on June 23, 2026)
РУССКИЙ | ENGLISH
This License Agreement (hereinafter - “Agreement”) governs the relationship between the User (hereinafter – “User” or “You”") and “AlphaSoft” Limited Liability Company (hereinafter – “Company” or “We”) regarding the temporary provision and use of a non-exclusive license for the computer program (hereinafter – Services) for the multiplayer online game “Will To Live Online” (hereinafter – “Game”), as well as the termination of the license.
The “Will To Live Online” trademark is registered and protected in various jurisdictions worldwide. Third-party trademarks mentioned in the Game are the property of their legal owners.
BEFORE INSTALLING THE GAME, YOU SHALL READ AND ACCEPT THE TERMS OF THE AGREEMENT AND PRIVACY POLICY.
THE GAME SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Without limiting with the foregoing, the Company declares that the Game and related Services are provided “as is” at the time of use. The Company makes no additional or implied warranties, including warranties of quality, accuracy, timeliness, completeness, reliability, or fitness for a particular purpose, except for warranties expressly provided by the legislation in force.
The Company makes no warranty that the Services will meet your expectations and requirements or will be available on an uninterrupted, secure or error-free basis.
This Agreement, concluded in accordance with Articles 395 and 396 of the Civil Code of the Republic of Kazakhstan, does not require bilateral signature and is valid in electronic form.
By accepting this Agreement, you confirm that you have read, understood the meaning of what is written and agree that its terms and all terms of the Privacy Policy, which is an integral part of the Agreement, are material and binding, and are fully and unconditionally accepted by you.
By accepting this Agreement and the terms of the Privacy Policy, you confirm that you have reached the age of full legal capacity to use the Game, in accordance with the legislation in force of your country, including personal data protection laws. Responsibility for the actions of a User who has not reached the required age of full legal capacity rests with their parents or legal guardians.
If you are prohibited from using the Game or any part thereof according to the legislation in force, or if you are subject to other legal restrictions, you are not entitled to use the Game. In any case, you bear personal liability if you violate applicable law when interacting with the Game or any part thereof.
The Game is available through third-party online platforms Steam and VK Play. The Company in no cases has control over such platforms or provides any warranties regarding them. By accepting the Agreement, you also confirm that you have additionally read their Agreements, Rules, and Regulations when using the Game on these platforms.
The game is available in Early Access mode, meaning it is still in development. During Early Access, the game’s functionality, content, and characteristics may be subject to change, additions, or adjustments. The goal of this stage is to improve the game’s quality, stability, and gameplay variety.
The Company reserves the right to periodically amend the terms of the Agreement unilaterally, without the User’s consent. You are responsible for checking for the latest changes to the Agreement.
The amendments come into force from the moment they are posted on the wtlgame.com website, unless otherwise provided in the new version of the Agreement.
Acceptance of the terms of the Agreement and the Privacy Policy is determined by one of the following actions:
IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT AND THE TERMS OF THE PRIVACY POLICY, YOU DO NOT ACQUIRE THE RIGHT TO USE THE GAME.
1. Terms and definitions
1.1. The following Terms and definitions are used herein:
License – the right to temporarily use the Game within the limits and under the conditions established by this Agreement.
License Agreement – a set of documents that includes the License Agreement for the “Will To Live Online” Game, the Privacy Policy, and other regulatory documents related to the Game.
Company – “AlphaSoft” Limited Liability Company, the Game’s copyright holder. Registration address: 100008, Republic of Kazakhstan, Karaganda city, Loboda Street, building 25/3, non-residential premise 3.
Game – a set of software products for electronic computers called “Will To Live Online”, part of which are installed on the User’s personal computer.
User or You – an individual who has reached the age of 18 or the age of full legal capacity, depending on the legislation of the country of your location, who has entered into this Agreement with the Company.
Game Account – a set of data stored in a computer system, necessary for the identification and authentication of the User. All ownership rights and intellectual property rights associated with the Game and the Game Account belong to the Company. The Company reserves the right to dispose of the Account data, as well as all related data, at its sole discretion in the course of developing and maintaining the Game.
Game Server – the hardware and software network infrastructure of the Game that implements the functionality necessary for the Game’s operation. The Game Server operates exclusively on the Company’s side and is provided to Game Users solely as a service.
Game Client – an interactive computer program that implements all the necessary functionality to ensure the operation of the Game on the User’s side, including program code, audio-visual information, a set of accompanying materials, as well as third-party software necessary for the functioning of the Game and ensuring the appropriate level of protection of the Game.
The Game Client is distributed via gaming platforms (such as Steam and VK Play) and operates in accordance with the rules for distributing games on these platforms.
Platform – the online platform “Steam”, owned by “Valve Corporation”, and the online platform “VK Play”, owned by VK Play LLC.
Platform Account – a User account for authorization on the gaming platform.
Web-site – wtlgame.com.
Early Access to a Game – a method of providing access to a Game that is in the process of development and is not a completed software product. During the Early Access period, the functionality, content, mechanics, and other characteristics of the Game may be changed, supplemented, adjusted, or removed. The purpose of providing Early Access is to test the Game, improve its quality, stability, performance, and diversity, and to obtain feedback from Users. The terms, conditions, and scope of Early Access are determined by the Company and may be changed unilaterally by the Company.
Virtual Credit – an intermediate currency of the in-game store, a purchasable right to use virtual items, upgrades, other in-game services, or for other purposes stipulated by the Game rules. It is a digital asset that has no physical form, is not subject to monetary value, and exists and is used exclusively within the Game. It is granted to the User as a limited, personal, simple (non-exclusive) license, non-transferable, and non-sublicensable.
Virtual Items – digital objects available for use in the Game, including objects, elements of the game world, as well as statuses, attributes or other characteristics of virtual items and/or characters that may be available for purchase for Virtual Credit from the in-game store and use in the Game.
1.2. Other concepts used in this Agreement shall be interpreted in accordance with the legislation of the Republic of Kazakhstan.
2. Subject of agreement
2.1. All rights to the Game belong to the Company in full extent and are protected by the laws of the Republic of Kazakhstan, as well as international intellectual property laws.
2.2. Under the terms of this Agreement, the Company grants the User a temporary, free, simple (non-exclusive) License to use the Game for personal, non-commercial purposes, for the use of one copy of the Game Client on the User’s computer.
3. Validity period of the License. Termination of the License
3.1. The license is granted by gaining access to the Game on the gaming Platforms, after accepting the Agreement
3.2. The License term is determined based on the duration of the Early Access period. The Company will notify the User in advance of the expiration of the Early Access period by publishing information in official Game-related communities posted on social media.
3.3. To avoid any disputes, the parties to the Agreement acknowledge that the License to use the Game is deemed to be granted at the time specified in paragraph 3.1 of the Agreement and is terminated under the initiative of the User or the initiative of the Company.
3.4. The License may be terminated by the Company unilaterally and early due to the User’s violation of the terms of the Agreement described in paragraphs 4.7 - 4.8, Section 5 of the Agreement, as well as on other grounds established by the Agreement.
3.5. The User has the right to refuse to use the License, but the User is not released from liability for violations of the Agreement during the period when such Agreement was in effect.
3.6. Termination of the License entails the termination of the rights and obligations of the parties arising from the Agreement. Upon termination of the License, the User shall cease using the Game, and the Company reserves the right to use any technical means to prevent the User from using the Game, including blocking the User’s Account, deleting information related to the Account, the User’s actions, and other in-game data.
3.7. If the Account is blocked due to violations described in Sections 4.7–4.8, Section 5 of the Agreement, the Company reserves the right, in addition to blocking the Account, to also temporarily restrict access to the Game from the User’s equipment (a so-called hardware ban) until December 28, 2040, but no later than that date. Therefore, access to the Game will be prohibited for all accounts used on the User’s equipment (both existing at the time of the ban and newly created after the ban).
4. Terms of use of the Game. Rights and liabilities
4.1. Legal Capacity. The User hereby confirms that he/she has sufficient legal capacity to enter into the Agreement.
4.2. Absence of medical contraindications. The User agrees that the Game may contain audio and video effects that, under certain circumstances, may exacerbate epileptic and other neurological disorders in susceptible individuals. The User confirms that they do not suffer from such disorders, and otherwise will not use the Game.
4.3. Reasonable Use. The User understands and agrees that regular, prolonged use of a personal computer or other technical device may cause various health problems, including visual impairment, scoliosis, various forms of neurosis, and the like. The User guarantees that they will use the Game only for reasonable periods of time, with breaks for rest and health disorders prevention.
4.4. Use of third-party materials. The Game may contain links to websites, programs, photos, videos, audio, graphics, and text materials belonging to third parties. The User understands and hereby agrees that the inclusion of links to third-party websites or materials in the Game and Game-related resources does not mean that the Company endorses, approves, or recommends such websites or materials. The User uses third-party websites, software, and materials solely at their own risk, including that during gameplay.
4.5. Legal Restrictions. The User may not use the Game if the laws of their territory prohibit use of the Game or impose other restrictions, including age restrictions. In this case, the User is responsible for the use of the Game.
4.6. User Materials. The User understands and agrees that they are solely responsible for any materials or other information they post in the Game and/or official Game communities, in chats, or otherwise communicate to other users or make publicly available.
4.7. The User shall:
4.7.1. Comply with the terms of the Agreement. If the User disagrees with the current or updated terms of the Agreement, the User shall cease using the Game, including uninstalling any software required for use on the User’s personal computer or other device, necessary for use the Game.
4.7.2. Use the Game solely within the limits established by the Agreement.
4.7.3. When contacting technical support, provide true information. Upon request from the Company, provide and/or confirm accurate information necessary to fulfill the terms of the Agreement and comply with the law.
4.7.4. User authorization in the Game is accomplished through player authorization on the gaming Platform. The User is responsible for independently protecting access to the Game Platform account in accordance with the rules and recommendations of the Platforms, which are accessible at the following addresses:
Steam: https://help.steampowered.com/ru/faqs/view/6639-EB3C-EC79-FF60
VKPLAY: https://support.vkplay.ru/vkp/login/4849
4.7.5. The User undertakes not to disclose or transfer to third parties their data that may be used for authorization (authentication) in the Game. The User is responsible for taking measures to ensure secure access to their Game Platform account and prevent its unauthorized use by third parties.
4.7.6. Comply with the Company’s instructions related to the Game, whether received individually or generally within the Game, including through technical support and other means of communication. The Company, in its turn, reserves the right to suspend, restrict, or terminate this Agreement and access to the Account in the event of failure to comply with such instructions.
4.7.7. Compensate the Company for any losses directly or indirectly arising in connection with the actions of the User, including due to violation of the Agreement, intellectual property rights and other rights
4.7.8. Comply with other requirements and obligations provided for by the Agreement.
4.8. The User shall not:
4.8.1. use automated scripts to collect information or otherwise interact with the Game;
4.8.2. use other users’ information to send unwanted information (spam);
4.8.3. place intellectual property objects in the Game without the consent of their copyright holders;
4.8.4. post personal information of third parties in the Game without their consent, including home addresses, telephone numbers and passport details;
4.8.5. post advertisements, commercial offers, promotional or any other intrusive information in the Game, except in cases permitted by the Company;
4.8.6. post materials in the Game that insult or degrade the honor and dignity of other users or third parties, as well as links to such materials;
4.8.7. post or otherwise using in the Game words or phrases that degrade the honor and dignity of other users or third parties, including in the User’s name (nickname);
4.8.8. post malicious programs or links to resources that contain or may contain such programs;
4.8.9. post pornographic or erotic materials in the Game, as well as links to them;
4.8.10. post threats in the Game, as well as calls for extremism, violence, war, or other illegal actions;
4.8.11. post materials containing elements of violence, cruelty, racial, ethnic, or religious hatred in the Game, as well as links to such materials;
4.8.12. promote or display Nazi, extremist, or other equivalent paraphernalia, symbols, or other objects in the Game;
4.8.13. promote criminal or other illegal activity in the Game, or posting instructions on how to commit illegal acts;
4.8.14. post in the Game any other information that, in the Company’s opinion, violates moral and ethical standards or is objectionable;
4.8.15. Committing criminal or other illegal acts regulated by applicable law.
4.9. User’s consent for monitoring.
The User agrees that while the Game is running, the User’s operating system may be monitored using third-party software, Easy Anti-Cheat, for the presence of unauthorized third-party programs running concurrently with the Game. Monitoring is carried out in accordance with the Privacy Policy. The term “unauthorized third-party program” as used in the Agreement is defined as any third-party software prohibited by Section 5 of the Agreement.
4.10. The Company has the right:
4.10.1. at any time, without prior notice to the User, unilaterally limit, expand, supplement, modify, or otherwise alter the Game, any of its elements or parts, as well as amend the terms of the Agreement.
The Company may modify the Game and its elements by developing new functionality or modifying existing functionality. These changes may result in the termination or suspension of rights to use certain game elements or changes to the principles of game mechanics.
The User understands and hereby acknowledges that these actions are an integral part of the creation and operation of the Game, and consents to their execution by the Company without prior notice to the User.
4.10.2. without prior notice to the User, change, at its own discretion, the technical and other characteristics of any part of the Game used by the User, change the Game’s operating scenarios, including changes to the gameplay, etc.;
4.10.3. at any time, change or delete any information posted by the User in the Game, including the User’s statements within the Game or on resources related to the Game
4.10.4. restrict or terminate the User’s rights to use the Game (including access to the Account) in accordance with the Agreement, in particular in the event of User’s breach of the Agreement. When exercising this right, the Company is not obliged to provide the User with evidence of the User’s breach of the Agreement, as a result of which the User’s access was terminated or restricted.
4.10.5. make comments, warn, notify, and inform Users of any non-compliance with the terms of the Agreement. The User shall promptly comply with the Company’s instructions received while using the Game.
4.10.6. at any time completely terminate the provision of rights to use the Game, taking into account the provisions of this Agreement;
4.10.7. at any time suspend, limit and/or terminate the Agreement unilaterally with respect to the Game for any or all users, including if the User fails to comply with the terms of the Agreement;
4.10.8. The Company reserves the right to use automated means of detecting Agreement violations, including Easy Anti-Cheat software by Epic Games, which is provided by a third-party developer. Restrictions for violations detected in this manner, including temporary account suspension, may be imposed automatically without prior notice to the User.
4.11. The Company undertakes to provide the User with the opportunity to use the Game under the terms and conditions set forth in the Agreement, subject to the User’s compliance with these terms and conditions.
5. Prohibitions and restrictions
The user shall not:
5.1. Sell, lease, license, distribute, upload, transfer rights to the Game to another person in any other way fully or partially, or use the Game or any part of it for commercial purposes, including, but not limited to, internet cafes, computer game centers, and any other commercial establishments where multiple users can access the Game without the prior permission of the Company.
5.2. Sell, give away, exchange, and/or otherwise transfer access to their Account to third parties, including by entering into any agreement or otherwise. Acquire another User’s Account.
5.3. Reverse engineer, obtain source code, modify, decompile, or disassemble the Game or any part thereof, or create derivative works based on this.
5.4. Remove, disable or circumvent any instructions or restrictions of the Game Copyright Holder.
5.5. Export or re-export the Game or any copy or adaptation thereof in violation of any applicable laws or normative acts.
5.6. Translate the game into other languages.
5.7. Use third-party software (“cheats”) that allows you to gain game advantages, as well as advertise and sell / transfer it to other users
5.8. Use other third-party software that simulates the User’s actions for the purpose of automating the Game process, as well as advertise and sell / transfer it to other users
5.9. Using errors and vulnerabilities of the Game for personal purposes without notifying the Company about them.
5.10. Sell Virtual Items to other players for real money, and buy Virtual Items from other players for real money
5.11. Use the Game in any way not provided for in this Agreement.
5.12. Offensive statements or slander directed at the developers, gameplay, project, or administration of the Game using any Game resources (including, but not limited to, the Game chat, voice communication within the Game, the error reporting service, Game pages in official gaming platform communities, and social media pages associated with the Game). Dissemination of false information that harms the honor, dignity, or business reputation of the Game administration or the project itself.
5.13. Interfere with the conduct (engage in so-called “stream sniping”) of official Game broadcasts (information about which is published on Game resources), as well as broadcasts of streamers supported by the Game administration
5.14. It is prohibited to intentionally exploit the vulnerabilities of the Game, errors, flaws or features of the game mechanics (the so-called “abuse”) in order to gain an unfair advantage, disrupt the correct operation of the Game, as well as disrupt the game process, including that of other players, if such actions do not correspond to the design and mechanics provided by the Game.
5.15. Intentional influence on the Game servers and other gaming resources with the purpose of disabling them, reducing their performance, as well as any other destructive actions against them (DDoS attacks, hacking, etc.) is prohibited.
5.16. Win-trading is prohibited – situations in which one of the characters intentionally gives in, stops resisting, or otherwise artificially influences the outcome of the battle in order to gain an advantage for one of the parties, including obtaining an illegal game or economic advantage
5.17. Bypass the Account and/or equipment blocking applied by the Company using any software or hardware.
THE COMPANY IS NOT OBLIGED TO PROVIDE EVIDENCE CONFIRMING THE VALIDITY OF THE APPLICATION OF THE SANCTIONS PROVIDED BY THE AGREEMENT AND/OR ITS INDIVIDUAL APPENDICES IN THE EVENT OF A USER VIOLATION OF THE TERMS OF THE AGREEMENT.
6. Responsibility, risks, warranties
6.1. The User uses the Game at their own risk and assumes all consequences of using the Game, including interaction with other software on the User’s computer, and agrees that the result of using the Game may not meet the User’s expectations.
6.2. The User bears all risks associated with the selection of the Game and its installation on his own.
6.3. The company makes no warranties regarding the following:
6.3.1. the ability to use the Game or its performance, since the Game or part of it may be changed at any time;
6.3.2. compliance with the rights of third parties, as well as warranties regarding the commercial and consumer qualities of the Game, the possibility of its installation on the User’s computer or suitability for certain purposes;
6.3.3. that the Game will satisfy the subjective requirements and expectations of the User, that the Processes in the Game will proceed continuously, quickly, reliably, without technical failures and errors;
6.3.4. that the Game will be available for use around the clock, at a certain point of time or for a certain period.
6.4. The Company is not responsible for:
6.4.1. any losses that may arise in connection with the use or inability to use the Game by the User, even if the Company has been notified of the possible occurrence of such losses;
6.4.2. the performance of the Game on the User’s computer;
6.4.3. performance indicators of the Game on the User’s computer in the event that the User’s computer does not meet the minimum system requirements (see Section 8 of the Agreement);
6.4.4. illegal and other actions of the User or third parties that prevent other users from using the Game;
6.4.5. behavior and statements of users in the Game, including disrespectful attitude towards other users;
6.4.6. The Company is in no way responsible for the User’s access to the gaming Platform account:
6.4.7. loss of access by the User to the Account on the gaming Platform used;
6.4.8. the User’s lack of access to the Internet and the quality of services provided by Internet providers;
6.4.9. third-party materials posted in the Game or on third-party websites accessible via links from the Game;
6.4.10. for direct or indirect damage, as well as lost profits of the User or third parties as a result of the use or inability to use the Game, statements or behavior of third parties in the Game.
6.5. User’s responsibility:
6.5.1. The User is responsible for failure to comply with any of the terms of the Agreement, including, but not limited to, the requirements of paragraphs 4.7 - 4.8, Section 5 of the Agreement and for all subsequent sanctions associated with failure to comply with the requirements of the Agreement.
6.5.2. The User bears civil, administrative, and criminal liability for violation of the Company’s intellectual property and other rights to the Game.
6.5.3. The user is solely responsible for the types and methods of interaction and/or disagreements with other users and third parties, and possible subsequent sanctions for such behavior.
6.6. Limitation of responsibility
This section limits what you can recover from us in the event of a dispute.
To the maximum extent permitted by applicable law in your jurisdiction, the Company will not be liable for any loss of profits, lost revenue, lost savings, lost data, or any indirect, incidental, consequential, special, punitive or exemplary damages arising out of or in connection with this Agreement or the services, or the delay or inability to use or lack of functionality of the services, even if the Company is at fault, in tort (including negligence), strict liability, indemnification, product liability, breach of contract, breach of warranty or otherwise, and even if the Company has been advised of the possibility of such damages.
6.6.1 Notwithstanding the foregoing, some countries, states, provinces, or other jurisdictions do not allow the exclusion of certain warranties or limitations of liability as set forth above, so the above terms may not apply to you. In such jurisdictions, the above exclusions and limitations will apply only to the maximum extent permitted by the laws of such jurisdictions. In addition, you may have additional rights in your jurisdiction, and nothing in this Agreement shall prejudice such additional rights as a consumer of the Services.
(Edited on June 23, 2026)
РУССКИЙ | ENGLISH
This License Agreement (hereinafter - “Agreement”) governs the relationship between the User (hereinafter – “User” or “You”") and “AlphaSoft” Limited Liability Company (hereinafter – “Company” or “We”) regarding the temporary provision and use of a non-exclusive license for the computer program (hereinafter – Services) for the multiplayer online game “Will To Live Online” (hereinafter – “Game”), as well as the termination of the license.
The “Will To Live Online” trademark is registered and protected in various jurisdictions worldwide. Third-party trademarks mentioned in the Game are the property of their legal owners.
BEFORE INSTALLING THE GAME, YOU SHALL READ AND ACCEPT THE TERMS OF THE AGREEMENT AND PRIVACY POLICY.
THE GAME SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND TO THE MAXIMUM EXTENT PERMITTED BY LAW.
Without limiting with the foregoing, the Company declares that the Game and related Services are provided “as is” at the time of use. The Company makes no additional or implied warranties, including warranties of quality, accuracy, timeliness, completeness, reliability, or fitness for a particular purpose, except for warranties expressly provided by the legislation in force.
The Company makes no warranty that the Services will meet your expectations and requirements or will be available on an uninterrupted, secure or error-free basis.
This Agreement, concluded in accordance with Articles 395 and 396 of the Civil Code of the Republic of Kazakhstan, does not require bilateral signature and is valid in electronic form.
By accepting this Agreement, you confirm that you have read, understood the meaning of what is written and agree that its terms and all terms of the Privacy Policy, which is an integral part of the Agreement, are material and binding, and are fully and unconditionally accepted by you.
By accepting this Agreement and the terms of the Privacy Policy, you confirm that you have reached the age of full legal capacity to use the Game, in accordance with the legislation in force of your country, including personal data protection laws. Responsibility for the actions of a User who has not reached the required age of full legal capacity rests with their parents or legal guardians.
If you are prohibited from using the Game or any part thereof according to the legislation in force, or if you are subject to other legal restrictions, you are not entitled to use the Game. In any case, you bear personal liability if you violate applicable law when interacting with the Game or any part thereof.
The Game is available through third-party online platforms Steam and VK Play. The Company in no cases has control over such platforms or provides any warranties regarding them. By accepting the Agreement, you also confirm that you have additionally read their Agreements, Rules, and Regulations when using the Game on these platforms.
The game is available in Early Access mode, meaning it is still in development. During Early Access, the game’s functionality, content, and characteristics may be subject to change, additions, or adjustments. The goal of this stage is to improve the game’s quality, stability, and gameplay variety.
The Company reserves the right to periodically amend the terms of the Agreement unilaterally, without the User’s consent. You are responsible for checking for the latest changes to the Agreement.
The amendments come into force from the moment they are posted on the wtlgame.com website, unless otherwise provided in the new version of the Agreement.
Acceptance of the terms of the Agreement and the Privacy Policy is determined by one of the following actions:
- Pressing “Accept” button;
- Game installation;
- Actual start of using the Game.
IF YOU DO NOT AGREE WITH THE TERMS OF THIS AGREEMENT AND THE TERMS OF THE PRIVACY POLICY, YOU DO NOT ACQUIRE THE RIGHT TO USE THE GAME.
1. Terms and definitions
1.1. The following Terms and definitions are used herein:
License – the right to temporarily use the Game within the limits and under the conditions established by this Agreement.
License Agreement – a set of documents that includes the License Agreement for the “Will To Live Online” Game, the Privacy Policy, and other regulatory documents related to the Game.
Company – “AlphaSoft” Limited Liability Company, the Game’s copyright holder. Registration address: 100008, Republic of Kazakhstan, Karaganda city, Loboda Street, building 25/3, non-residential premise 3.
Game – a set of software products for electronic computers called “Will To Live Online”, part of which are installed on the User’s personal computer.
User or You – an individual who has reached the age of 18 or the age of full legal capacity, depending on the legislation of the country of your location, who has entered into this Agreement with the Company.
Game Account – a set of data stored in a computer system, necessary for the identification and authentication of the User. All ownership rights and intellectual property rights associated with the Game and the Game Account belong to the Company. The Company reserves the right to dispose of the Account data, as well as all related data, at its sole discretion in the course of developing and maintaining the Game.
Game Server – the hardware and software network infrastructure of the Game that implements the functionality necessary for the Game’s operation. The Game Server operates exclusively on the Company’s side and is provided to Game Users solely as a service.
Game Client – an interactive computer program that implements all the necessary functionality to ensure the operation of the Game on the User’s side, including program code, audio-visual information, a set of accompanying materials, as well as third-party software necessary for the functioning of the Game and ensuring the appropriate level of protection of the Game.
The Game Client is distributed via gaming platforms (such as Steam and VK Play) and operates in accordance with the rules for distributing games on these platforms.
Platform – the online platform “Steam”, owned by “Valve Corporation”, and the online platform “VK Play”, owned by VK Play LLC.
Platform Account – a User account for authorization on the gaming platform.
Web-site – wtlgame.com.
Early Access to a Game – a method of providing access to a Game that is in the process of development and is not a completed software product. During the Early Access period, the functionality, content, mechanics, and other characteristics of the Game may be changed, supplemented, adjusted, or removed. The purpose of providing Early Access is to test the Game, improve its quality, stability, performance, and diversity, and to obtain feedback from Users. The terms, conditions, and scope of Early Access are determined by the Company and may be changed unilaterally by the Company.
Virtual Credit – an intermediate currency of the in-game store, a purchasable right to use virtual items, upgrades, other in-game services, or for other purposes stipulated by the Game rules. It is a digital asset that has no physical form, is not subject to monetary value, and exists and is used exclusively within the Game. It is granted to the User as a limited, personal, simple (non-exclusive) license, non-transferable, and non-sublicensable.
Virtual Items – digital objects available for use in the Game, including objects, elements of the game world, as well as statuses, attributes or other characteristics of virtual items and/or characters that may be available for purchase for Virtual Credit from the in-game store and use in the Game.
1.2. Other concepts used in this Agreement shall be interpreted in accordance with the legislation of the Republic of Kazakhstan.
2. Subject of agreement
2.1. All rights to the Game belong to the Company in full extent and are protected by the laws of the Republic of Kazakhstan, as well as international intellectual property laws.
2.2. Under the terms of this Agreement, the Company grants the User a temporary, free, simple (non-exclusive) License to use the Game for personal, non-commercial purposes, for the use of one copy of the Game Client on the User’s computer.
3. Validity period of the License. Termination of the License
3.1. The license is granted by gaining access to the Game on the gaming Platforms, after accepting the Agreement
3.2. The License term is determined based on the duration of the Early Access period. The Company will notify the User in advance of the expiration of the Early Access period by publishing information in official Game-related communities posted on social media.
3.3. To avoid any disputes, the parties to the Agreement acknowledge that the License to use the Game is deemed to be granted at the time specified in paragraph 3.1 of the Agreement and is terminated under the initiative of the User or the initiative of the Company.
3.4. The License may be terminated by the Company unilaterally and early due to the User’s violation of the terms of the Agreement described in paragraphs 4.7 - 4.8, Section 5 of the Agreement, as well as on other grounds established by the Agreement.
3.5. The User has the right to refuse to use the License, but the User is not released from liability for violations of the Agreement during the period when such Agreement was in effect.
3.6. Termination of the License entails the termination of the rights and obligations of the parties arising from the Agreement. Upon termination of the License, the User shall cease using the Game, and the Company reserves the right to use any technical means to prevent the User from using the Game, including blocking the User’s Account, deleting information related to the Account, the User’s actions, and other in-game data.
3.7. If the Account is blocked due to violations described in Sections 4.7–4.8, Section 5 of the Agreement, the Company reserves the right, in addition to blocking the Account, to also temporarily restrict access to the Game from the User’s equipment (a so-called hardware ban) until December 28, 2040, but no later than that date. Therefore, access to the Game will be prohibited for all accounts used on the User’s equipment (both existing at the time of the ban and newly created after the ban).
4. Terms of use of the Game. Rights and liabilities
4.1. Legal Capacity. The User hereby confirms that he/she has sufficient legal capacity to enter into the Agreement.
4.2. Absence of medical contraindications. The User agrees that the Game may contain audio and video effects that, under certain circumstances, may exacerbate epileptic and other neurological disorders in susceptible individuals. The User confirms that they do not suffer from such disorders, and otherwise will not use the Game.
4.3. Reasonable Use. The User understands and agrees that regular, prolonged use of a personal computer or other technical device may cause various health problems, including visual impairment, scoliosis, various forms of neurosis, and the like. The User guarantees that they will use the Game only for reasonable periods of time, with breaks for rest and health disorders prevention.
4.4. Use of third-party materials. The Game may contain links to websites, programs, photos, videos, audio, graphics, and text materials belonging to third parties. The User understands and hereby agrees that the inclusion of links to third-party websites or materials in the Game and Game-related resources does not mean that the Company endorses, approves, or recommends such websites or materials. The User uses third-party websites, software, and materials solely at their own risk, including that during gameplay.
4.5. Legal Restrictions. The User may not use the Game if the laws of their territory prohibit use of the Game or impose other restrictions, including age restrictions. In this case, the User is responsible for the use of the Game.
4.6. User Materials. The User understands and agrees that they are solely responsible for any materials or other information they post in the Game and/or official Game communities, in chats, or otherwise communicate to other users or make publicly available.
4.7. The User shall:
4.7.1. Comply with the terms of the Agreement. If the User disagrees with the current or updated terms of the Agreement, the User shall cease using the Game, including uninstalling any software required for use on the User’s personal computer or other device, necessary for use the Game.
4.7.2. Use the Game solely within the limits established by the Agreement.
4.7.3. When contacting technical support, provide true information. Upon request from the Company, provide and/or confirm accurate information necessary to fulfill the terms of the Agreement and comply with the law.
4.7.4. User authorization in the Game is accomplished through player authorization on the gaming Platform. The User is responsible for independently protecting access to the Game Platform account in accordance with the rules and recommendations of the Platforms, which are accessible at the following addresses:
Steam: https://help.steampowered.com/ru/faqs/view/6639-EB3C-EC79-FF60
VKPLAY: https://support.vkplay.ru/vkp/login/4849
4.7.5. The User undertakes not to disclose or transfer to third parties their data that may be used for authorization (authentication) in the Game. The User is responsible for taking measures to ensure secure access to their Game Platform account and prevent its unauthorized use by third parties.
4.7.6. Comply with the Company’s instructions related to the Game, whether received individually or generally within the Game, including through technical support and other means of communication. The Company, in its turn, reserves the right to suspend, restrict, or terminate this Agreement and access to the Account in the event of failure to comply with such instructions.
4.7.7. Compensate the Company for any losses directly or indirectly arising in connection with the actions of the User, including due to violation of the Agreement, intellectual property rights and other rights
4.7.8. Comply with other requirements and obligations provided for by the Agreement.
4.8. The User shall not:
4.8.1. use automated scripts to collect information or otherwise interact with the Game;
4.8.2. use other users’ information to send unwanted information (spam);
4.8.3. place intellectual property objects in the Game without the consent of their copyright holders;
4.8.4. post personal information of third parties in the Game without their consent, including home addresses, telephone numbers and passport details;
4.8.5. post advertisements, commercial offers, promotional or any other intrusive information in the Game, except in cases permitted by the Company;
4.8.6. post materials in the Game that insult or degrade the honor and dignity of other users or third parties, as well as links to such materials;
4.8.7. post or otherwise using in the Game words or phrases that degrade the honor and dignity of other users or third parties, including in the User’s name (nickname);
4.8.8. post malicious programs or links to resources that contain or may contain such programs;
4.8.9. post pornographic or erotic materials in the Game, as well as links to them;
4.8.10. post threats in the Game, as well as calls for extremism, violence, war, or other illegal actions;
4.8.11. post materials containing elements of violence, cruelty, racial, ethnic, or religious hatred in the Game, as well as links to such materials;
4.8.12. promote or display Nazi, extremist, or other equivalent paraphernalia, symbols, or other objects in the Game;
4.8.13. promote criminal or other illegal activity in the Game, or posting instructions on how to commit illegal acts;
4.8.14. post in the Game any other information that, in the Company’s opinion, violates moral and ethical standards or is objectionable;
4.8.15. Committing criminal or other illegal acts regulated by applicable law.
4.9. User’s consent for monitoring.
The User agrees that while the Game is running, the User’s operating system may be monitored using third-party software, Easy Anti-Cheat, for the presence of unauthorized third-party programs running concurrently with the Game. Monitoring is carried out in accordance with the Privacy Policy. The term “unauthorized third-party program” as used in the Agreement is defined as any third-party software prohibited by Section 5 of the Agreement.
4.10. The Company has the right:
4.10.1. at any time, without prior notice to the User, unilaterally limit, expand, supplement, modify, or otherwise alter the Game, any of its elements or parts, as well as amend the terms of the Agreement.
The Company may modify the Game and its elements by developing new functionality or modifying existing functionality. These changes may result in the termination or suspension of rights to use certain game elements or changes to the principles of game mechanics.
The User understands and hereby acknowledges that these actions are an integral part of the creation and operation of the Game, and consents to their execution by the Company without prior notice to the User.
4.10.2. without prior notice to the User, change, at its own discretion, the technical and other characteristics of any part of the Game used by the User, change the Game’s operating scenarios, including changes to the gameplay, etc.;
4.10.3. at any time, change or delete any information posted by the User in the Game, including the User’s statements within the Game or on resources related to the Game
4.10.4. restrict or terminate the User’s rights to use the Game (including access to the Account) in accordance with the Agreement, in particular in the event of User’s breach of the Agreement. When exercising this right, the Company is not obliged to provide the User with evidence of the User’s breach of the Agreement, as a result of which the User’s access was terminated or restricted.
4.10.5. make comments, warn, notify, and inform Users of any non-compliance with the terms of the Agreement. The User shall promptly comply with the Company’s instructions received while using the Game.
4.10.6. at any time completely terminate the provision of rights to use the Game, taking into account the provisions of this Agreement;
4.10.7. at any time suspend, limit and/or terminate the Agreement unilaterally with respect to the Game for any or all users, including if the User fails to comply with the terms of the Agreement;
4.10.8. The Company reserves the right to use automated means of detecting Agreement violations, including Easy Anti-Cheat software by Epic Games, which is provided by a third-party developer. Restrictions for violations detected in this manner, including temporary account suspension, may be imposed automatically without prior notice to the User.
4.11. The Company undertakes to provide the User with the opportunity to use the Game under the terms and conditions set forth in the Agreement, subject to the User’s compliance with these terms and conditions.
5. Prohibitions and restrictions
The user shall not:
5.1. Sell, lease, license, distribute, upload, transfer rights to the Game to another person in any other way fully or partially, or use the Game or any part of it for commercial purposes, including, but not limited to, internet cafes, computer game centers, and any other commercial establishments where multiple users can access the Game without the prior permission of the Company.
5.2. Sell, give away, exchange, and/or otherwise transfer access to their Account to third parties, including by entering into any agreement or otherwise. Acquire another User’s Account.
5.3. Reverse engineer, obtain source code, modify, decompile, or disassemble the Game or any part thereof, or create derivative works based on this.
5.4. Remove, disable or circumvent any instructions or restrictions of the Game Copyright Holder.
5.5. Export or re-export the Game or any copy or adaptation thereof in violation of any applicable laws or normative acts.
5.6. Translate the game into other languages.
5.7. Use third-party software (“cheats”) that allows you to gain game advantages, as well as advertise and sell / transfer it to other users
5.8. Use other third-party software that simulates the User’s actions for the purpose of automating the Game process, as well as advertise and sell / transfer it to other users
5.9. Using errors and vulnerabilities of the Game for personal purposes without notifying the Company about them.
5.10. Sell Virtual Items to other players for real money, and buy Virtual Items from other players for real money
5.11. Use the Game in any way not provided for in this Agreement.
5.12. Offensive statements or slander directed at the developers, gameplay, project, or administration of the Game using any Game resources (including, but not limited to, the Game chat, voice communication within the Game, the error reporting service, Game pages in official gaming platform communities, and social media pages associated with the Game). Dissemination of false information that harms the honor, dignity, or business reputation of the Game administration or the project itself.
5.13. Interfere with the conduct (engage in so-called “stream sniping”) of official Game broadcasts (information about which is published on Game resources), as well as broadcasts of streamers supported by the Game administration
5.14. It is prohibited to intentionally exploit the vulnerabilities of the Game, errors, flaws or features of the game mechanics (the so-called “abuse”) in order to gain an unfair advantage, disrupt the correct operation of the Game, as well as disrupt the game process, including that of other players, if such actions do not correspond to the design and mechanics provided by the Game.
5.15. Intentional influence on the Game servers and other gaming resources with the purpose of disabling them, reducing their performance, as well as any other destructive actions against them (DDoS attacks, hacking, etc.) is prohibited.
5.16. Win-trading is prohibited – situations in which one of the characters intentionally gives in, stops resisting, or otherwise artificially influences the outcome of the battle in order to gain an advantage for one of the parties, including obtaining an illegal game or economic advantage
5.17. Bypass the Account and/or equipment blocking applied by the Company using any software or hardware.
THE COMPANY IS NOT OBLIGED TO PROVIDE EVIDENCE CONFIRMING THE VALIDITY OF THE APPLICATION OF THE SANCTIONS PROVIDED BY THE AGREEMENT AND/OR ITS INDIVIDUAL APPENDICES IN THE EVENT OF A USER VIOLATION OF THE TERMS OF THE AGREEMENT.
6. Responsibility, risks, warranties
6.1. The User uses the Game at their own risk and assumes all consequences of using the Game, including interaction with other software on the User’s computer, and agrees that the result of using the Game may not meet the User’s expectations.
6.2. The User bears all risks associated with the selection of the Game and its installation on his own.
6.3. The company makes no warranties regarding the following:
6.3.1. the ability to use the Game or its performance, since the Game or part of it may be changed at any time;
6.3.2. compliance with the rights of third parties, as well as warranties regarding the commercial and consumer qualities of the Game, the possibility of its installation on the User’s computer or suitability for certain purposes;
6.3.3. that the Game will satisfy the subjective requirements and expectations of the User, that the Processes in the Game will proceed continuously, quickly, reliably, without technical failures and errors;
6.3.4. that the Game will be available for use around the clock, at a certain point of time or for a certain period.
6.4. The Company is not responsible for:
6.4.1. any losses that may arise in connection with the use or inability to use the Game by the User, even if the Company has been notified of the possible occurrence of such losses;
6.4.2. the performance of the Game on the User’s computer;
6.4.3. performance indicators of the Game on the User’s computer in the event that the User’s computer does not meet the minimum system requirements (see Section 8 of the Agreement);
6.4.4. illegal and other actions of the User or third parties that prevent other users from using the Game;
6.4.5. behavior and statements of users in the Game, including disrespectful attitude towards other users;
6.4.6. The Company is in no way responsible for the User’s access to the gaming Platform account:
6.4.7. loss of access by the User to the Account on the gaming Platform used;
6.4.8. the User’s lack of access to the Internet and the quality of services provided by Internet providers;
6.4.9. third-party materials posted in the Game or on third-party websites accessible via links from the Game;
6.4.10. for direct or indirect damage, as well as lost profits of the User or third parties as a result of the use or inability to use the Game, statements or behavior of third parties in the Game.
6.5. User’s responsibility:
6.5.1. The User is responsible for failure to comply with any of the terms of the Agreement, including, but not limited to, the requirements of paragraphs 4.7 - 4.8, Section 5 of the Agreement and for all subsequent sanctions associated with failure to comply with the requirements of the Agreement.
6.5.2. The User bears civil, administrative, and criminal liability for violation of the Company’s intellectual property and other rights to the Game.
6.5.3. The user is solely responsible for the types and methods of interaction and/or disagreements with other users and third parties, and possible subsequent sanctions for such behavior.
6.6. Limitation of responsibility
This section limits what you can recover from us in the event of a dispute.
To the maximum extent permitted by applicable law in your jurisdiction, the Company will not be liable for any loss of profits, lost revenue, lost savings, lost data, or any indirect, incidental, consequential, special, punitive or exemplary damages arising out of or in connection with this Agreement or the services, or the delay or inability to use or lack of functionality of the services, even if the Company is at fault, in tort (including negligence), strict liability, indemnification, product liability, breach of contract, breach of warranty or otherwise, and even if the Company has been advised of the possibility of such damages.
6.6.1 Notwithstanding the foregoing, some countries, states, provinces, or other jurisdictions do not allow the exclusion of certain warranties or limitations of liability as set forth above, so the above terms may not apply to you. In such jurisdictions, the above exclusions and limitations will apply only to the maximum extent permitted by the laws of such jurisdictions. In addition, you may have additional rights in your jurisdiction, and nothing in this Agreement shall prejudice such additional rights as a consumer of the Services.
7. Virtual credit
VIRTUAL CREDIT IS NOT A PAYMENT FOR USE OF THE GAME, IS NOT MANDATORY TO PURCHASE, AND IS PROVIDED ONLY ON A VOLUNTARY BASIS. BEFORE PURCHASING VIRTUAL CREDIT, PLEASE REVIEW THIS SECTION OF THE AGREEMENT CAREFULLY. IF ANY OR ALL OF THE PROVISIONS OF THIS SECTION ARE UNACCEPTABLE TO YOU OR ARE NOT APPLICABLE IN YOUR JURISDICTION, DO NOT PURCHASE VIRTUAL CREDITS.
7.1. Purchase of Virtual Credit
7.1.1. To expand gaming capabilities and improve the Game process, the Company may offer certain Game updates and features that the User may purchase using the functionality available in the relevant sections of the Steam and VK Play Platforms using real currency – Virtual Credit, or, in other words, the in-game store currency, if permitted by applicable law in your jurisdiction. Upon purchase on the gaming platform, Virtual Credit is credited to the User’s Account, allowing you to purchase Virtual Items in the in-game store.
It is important to understand that once purchased, unused in-game store Currency cannot be converted back into cash and is used by you only to purchase Virtual Items.
7.1.2. Before making a purchase, you shall ensure that you fully understand the meaning of the agreement and the Platform rules that apply to this purchase.
7.1.3. The cost of the Virtual Credit is not constant and may be changed by the Company unilaterally.
If any of these terms and conditions are unacceptable to you, you have the right to stop purchasing Virtual Credits at any time.
7.2. Use of in-game store currency and Virtual items
Your use of the In-Game Store Currency (Virtual Credit) and Virtual Items is governed by this Agreement and the Platform Agreement(s).
IN-GAME STORE CURRENCY (VIRTUAL CREDIT) AND VIRTUAL ITEMS HAVE NO CASH VALUE AND CANNOT BE EXCHANGED FOR CASH, ARE NOT TRANSFERABLE OR SOLD FOR CASH, IN WHOLE OR IN PART, AND ARE NOT PROVIDED FOR PURPOSES OTHER THAN THOSE SET FORTH IN THIS AGREEMENT.
7.2.1. The purchase of in-game store Currency and Virtual Items is a service that provides the rights to use Virtual Items that you gain access to in the in-game store solely in connection with their use within the Game and for no other purposes.
7.2.2. We have the right to cancel, revoke or otherwise prevent the use of Virtual Items or in-game store Currency if we suspect that you are engaging in unauthorized or fraudulent activity and (or) to correct any erroneous application of any Virtual Items or in-game store Currency to your Account.
7.2.3. Changes in in-game store currency and Virtual items
Unless otherwise prohibited by applicable law, the Company (in its sole discretion) reserves the right to change, replace, suspend, cancel or terminate any in-game store currency or virtual items, including your ability to access or use the in-game store Currency or Virtual Items, without any liability to you or prior notice, such as if we need to temporarily suspend the Game to make updates, if an emergency occurs that requires disabling our services, or if we need to permanently close the Game for economic or other reasons due to a limited number of users of the online service for a certain period of time.
YOU AGREE THAT YOU WILL NOT BRING OR BROUGHT ANY CLAIM AGAINST US, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR IN CONNECTION WITH ANY ALLEGATION THAT YOU HAVE A PROPERTY INTEREST IN ANY IN-GAME STORE CURRENCY OR VIRTUAL ITEMS; OR A CLAIM FOR THE ESTIMATED MONETARY VALUE OF IN-GAME STORE CURRENCY OR VIRTUAL ITEMS LOST/S AFTER THE DELETION OR SUSPENSION OF YOUR ACCOUNT; CHANGES TO THE GAME THAT RESULT IN A CHANGE IN THE VALUE OF VIRTUAL ITEMS OR IN-GAME STORE CURRENCY; MODIFICATION, TERMINATION, OR EXPIRATION OF THIS LICENSE AGREEMENT
7.3. Refund
Refunds for Virtual Credit purchases are only available on the Payment Platform, through Customer Support. The Platform’s process for handling such requests can be found in the relevant section at the following addresses: https://support.vkplay.ru/vkp_store/billing/4770 and (or) https://store.steampowered.com/steam_refunds/ (depending on the Platform functionality available for User).
Without prejudice to the foregoing, the User understands and agrees that all payments made by the User on the Platform are final. In-game store Currency and In-Game items remain our property, have no cash value, and are not subject to exchange, refund, or other alternative compensation for any real money or anything of monetary value, are not subject to refund or exchange, unless otherwise provided by applicable law in your jurisdiction.
7.4. Limitations
The Company gives no warranties that:
The Company shall not be liable for the User’s loss of In-Game items during the gameplay process, including in-game store Currency, obtained as a result of participation in the Game.
The Company has the right to delete In-Game items, including the in-game store Currency, credited to the User’s Account from the User’s Account if it is discovered that the In-Game items, including the in-game store Currency, were credited to the User’s Account erroneously, were duplicated, including as a result of a defect or error on the Platform, or as a consequence of fraudulent actions by any Users or third parties, as well as if the presence of the said In-Game items, including the in-game store Currency, may lead to incorrect use of the Game.
8. Hardware and software requirements
The minimum and recommended hardware and software requirements for using the Game are published on the official Game website. http://wtlgame.com
9. Collection, storage and use of personal data of the User
The Company reserves the right to collect, accumulate, and process the User’s personal data, subject to the provisions of the Privacy Policy located on the website http://wtlgame.com/privacypolicy_en.
10. Inquiry to technical support
10.1. In case of any problems with the use of the Game, including technical ones, the User should contact technical support at support@willtoliveonline.com. The Company does not provide legal opinions and/or advice on the application and/or interpretation of the Agreement and/or other legal documents.
10.2. When contacting technical support, the User shall create a message in any form describing the problem that has arisen.
10.3. When contacting technical support, the User shall identify himself, in particular, to provide the technical support specialist with complete and accurate data about the Account, including, if necessary, identifying his identity.
10.4. If the User provides incomplete data about the Account or data that raises doubts about its authenticity and ownership by the person who contacted the technical support service, the technical support specialist has the right to request additional information and details from the User, including the provision of a digital copy of the requested documents.
11. Limitation, suspension or termination of Game operation
11.1. The Company has the right, at its sole discretion, to change, limit, suspend or terminate fully or partially the operation of the Game at any time without prior notice to the User.
11.2. The User understands and agrees that the support and functioning of the Game depends on many factors, such as:
11.4. Full or partial termination of the Game is not considered a violation of the User’s rights and is not grounds for compensation for damages, lost profits, or payment of compensation, except in cases expressly provided for by applicable law.
11.5. The Company has the right to delete all data related to the Game after the Game is terminated, including game accounts, progress, statistics, and in-game property.
12. Force majeure
The Company shall not be liable for full or partial failure to fulfill obligations under this Agreement if such failure was the result of force majeure circumstances that arose after the User accepted the terms of the Agreement and were beyond the reasonable control of the Company.
Force majeure circumstances include, but not limited:
After the termination of the force majeure circumstances, the Company has the right to restore the functioning of the Game within a reasonable time.
The Company does not guarantee uninterrupted, continuous, or error-free operation of the Game during periods of force majeure.
13. Concluding provisions
13.1. This Agreement constitutes the entire agreement reached between the Company and you at the time of its acceptance.
13.2. If one or more provisions of the Agreement are declared invalid in accordance with the established procedure in accordance with a final and binding court decision, the remaining provisions of the Agreement will remain in force, and our parties will continue to fulfill their obligations in a manner that best corresponds to the intentions of the Company and you at the time of conclusion or amendment of the Agreement.
13.3. All disputes between you and the Company regarding the Agreement are subject to resolution using the mandatory pre-trial (claims) procedure. If agreement cannot be reached through negotiations within sixty (60) calendar days of the other party’s receipt of a written claim, the dispute shall be submitted by either interested party to the court at the Company’s place of registration in accordance with the procedural and substantive law of the Republic of Kazakhstan.
VIRTUAL CREDIT IS NOT A PAYMENT FOR USE OF THE GAME, IS NOT MANDATORY TO PURCHASE, AND IS PROVIDED ONLY ON A VOLUNTARY BASIS. BEFORE PURCHASING VIRTUAL CREDIT, PLEASE REVIEW THIS SECTION OF THE AGREEMENT CAREFULLY. IF ANY OR ALL OF THE PROVISIONS OF THIS SECTION ARE UNACCEPTABLE TO YOU OR ARE NOT APPLICABLE IN YOUR JURISDICTION, DO NOT PURCHASE VIRTUAL CREDITS.
7.1. Purchase of Virtual Credit
7.1.1. To expand gaming capabilities and improve the Game process, the Company may offer certain Game updates and features that the User may purchase using the functionality available in the relevant sections of the Steam and VK Play Platforms using real currency – Virtual Credit, or, in other words, the in-game store currency, if permitted by applicable law in your jurisdiction. Upon purchase on the gaming platform, Virtual Credit is credited to the User’s Account, allowing you to purchase Virtual Items in the in-game store.
It is important to understand that once purchased, unused in-game store Currency cannot be converted back into cash and is used by you only to purchase Virtual Items.
7.1.2. Before making a purchase, you shall ensure that you fully understand the meaning of the agreement and the Platform rules that apply to this purchase.
7.1.3. The cost of the Virtual Credit is not constant and may be changed by the Company unilaterally.
If any of these terms and conditions are unacceptable to you, you have the right to stop purchasing Virtual Credits at any time.
7.2. Use of in-game store currency and Virtual items
Your use of the In-Game Store Currency (Virtual Credit) and Virtual Items is governed by this Agreement and the Platform Agreement(s).
IN-GAME STORE CURRENCY (VIRTUAL CREDIT) AND VIRTUAL ITEMS HAVE NO CASH VALUE AND CANNOT BE EXCHANGED FOR CASH, ARE NOT TRANSFERABLE OR SOLD FOR CASH, IN WHOLE OR IN PART, AND ARE NOT PROVIDED FOR PURPOSES OTHER THAN THOSE SET FORTH IN THIS AGREEMENT.
7.2.1. The purchase of in-game store Currency and Virtual Items is a service that provides the rights to use Virtual Items that you gain access to in the in-game store solely in connection with their use within the Game and for no other purposes.
7.2.2. We have the right to cancel, revoke or otherwise prevent the use of Virtual Items or in-game store Currency if we suspect that you are engaging in unauthorized or fraudulent activity and (or) to correct any erroneous application of any Virtual Items or in-game store Currency to your Account.
7.2.3. Changes in in-game store currency and Virtual items
Unless otherwise prohibited by applicable law, the Company (in its sole discretion) reserves the right to change, replace, suspend, cancel or terminate any in-game store currency or virtual items, including your ability to access or use the in-game store Currency or Virtual Items, without any liability to you or prior notice, such as if we need to temporarily suspend the Game to make updates, if an emergency occurs that requires disabling our services, or if we need to permanently close the Game for economic or other reasons due to a limited number of users of the online service for a certain period of time.
YOU AGREE THAT YOU WILL NOT BRING OR BROUGHT ANY CLAIM AGAINST US, OUR AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR IN CONNECTION WITH ANY ALLEGATION THAT YOU HAVE A PROPERTY INTEREST IN ANY IN-GAME STORE CURRENCY OR VIRTUAL ITEMS; OR A CLAIM FOR THE ESTIMATED MONETARY VALUE OF IN-GAME STORE CURRENCY OR VIRTUAL ITEMS LOST/S AFTER THE DELETION OR SUSPENSION OF YOUR ACCOUNT; CHANGES TO THE GAME THAT RESULT IN A CHANGE IN THE VALUE OF VIRTUAL ITEMS OR IN-GAME STORE CURRENCY; MODIFICATION, TERMINATION, OR EXPIRATION OF THIS LICENSE AGREEMENT
7.3. Refund
Refunds for Virtual Credit purchases are only available on the Payment Platform, through Customer Support. The Platform’s process for handling such requests can be found in the relevant section at the following addresses: https://support.vkplay.ru/vkp_store/billing/4770 and (or) https://store.steampowered.com/steam_refunds/ (depending on the Platform functionality available for User).
Without prejudice to the foregoing, the User understands and agrees that all payments made by the User on the Platform are final. In-game store Currency and In-Game items remain our property, have no cash value, and are not subject to exchange, refund, or other alternative compensation for any real money or anything of monetary value, are not subject to refund or exchange, unless otherwise provided by applicable law in your jurisdiction.
7.4. Limitations
The Company gives no warranties that:
- the speed of crediting the in-game store Currency and in-game items to the Account will meet the User’s expectations
- The user will be able to use the in-game store Currency and In-Game items for an indefinite or desired period;
- the characteristics or intended use of the In-Game items will remain unchanged throughout the use of the Game or Platform, or will meet the expectations or preferences of the User.
The Company shall not be liable for the User’s loss of In-Game items during the gameplay process, including in-game store Currency, obtained as a result of participation in the Game.
The Company has the right to delete In-Game items, including the in-game store Currency, credited to the User’s Account from the User’s Account if it is discovered that the In-Game items, including the in-game store Currency, were credited to the User’s Account erroneously, were duplicated, including as a result of a defect or error on the Platform, or as a consequence of fraudulent actions by any Users or third parties, as well as if the presence of the said In-Game items, including the in-game store Currency, may lead to incorrect use of the Game.
8. Hardware and software requirements
The minimum and recommended hardware and software requirements for using the Game are published on the official Game website. http://wtlgame.com
9. Collection, storage and use of personal data of the User
The Company reserves the right to collect, accumulate, and process the User’s personal data, subject to the provisions of the Privacy Policy located on the website http://wtlgame.com/privacypolicy_en.
10. Inquiry to technical support
10.1. In case of any problems with the use of the Game, including technical ones, the User should contact technical support at support@willtoliveonline.com. The Company does not provide legal opinions and/or advice on the application and/or interpretation of the Agreement and/or other legal documents.
10.2. When contacting technical support, the User shall create a message in any form describing the problem that has arisen.
10.3. When contacting technical support, the User shall identify himself, in particular, to provide the technical support specialist with complete and accurate data about the Account, including, if necessary, identifying his identity.
10.4. If the User provides incomplete data about the Account or data that raises doubts about its authenticity and ownership by the person who contacted the technical support service, the technical support specialist has the right to request additional information and details from the User, including the provision of a digital copy of the requested documents.
11. Limitation, suspension or termination of Game operation
11.1. The Company has the right, at its sole discretion, to change, limit, suspend or terminate fully or partially the operation of the Game at any time without prior notice to the User.
11.2. The User understands and agrees that the support and functioning of the Game depends on many factors, such as:
- technical feasibility of further operation;
- stability of the server infrastructure;
- economic feasibility;
- number of active users;
- need for updates or modernization;
- security requirements;
- legislation requirements;
- decisions of copyright holders, partners, distribution platforms, and service providers;
- other commercial, technical, or organizational circumstances.
11.4. Full or partial termination of the Game is not considered a violation of the User’s rights and is not grounds for compensation for damages, lost profits, or payment of compensation, except in cases expressly provided for by applicable law.
11.5. The Company has the right to delete all data related to the Game after the Game is terminated, including game accounts, progress, statistics, and in-game property.
12. Force majeure
The Company shall not be liable for full or partial failure to fulfill obligations under this Agreement if such failure was the result of force majeure circumstances that arose after the User accepted the terms of the Agreement and were beyond the reasonable control of the Company.
Force majeure circumstances include, but not limited:
- natural disasters, fires, floods, earthquakes, and other natural factors and catastrophes;
- wars, military operations, terrorist acts, riots, or civil unrest;
- strikes, lockouts;
- accidents and failures in telecommunications networks or data centers, damage to servers, equipment, or communication channels;
- power outages;
- actions of government or regulatory bodies, the adoption of laws or other regulations, sanctions, restrictions, and/or prohibitions;
- hacker attacks, DDoS attacks, malware, or unauthorized access by third parties;
- failures in distribution platforms, cloud servers, payment systems, internet providers, and other third parties;
- technical updates, maintenance, and infrastructure upgrades;
- other circumstances that the Company could not have foreseen or prevented by reasonable measures.
After the termination of the force majeure circumstances, the Company has the right to restore the functioning of the Game within a reasonable time.
The Company does not guarantee uninterrupted, continuous, or error-free operation of the Game during periods of force majeure.
13. Concluding provisions
13.1. This Agreement constitutes the entire agreement reached between the Company and you at the time of its acceptance.
13.2. If one or more provisions of the Agreement are declared invalid in accordance with the established procedure in accordance with a final and binding court decision, the remaining provisions of the Agreement will remain in force, and our parties will continue to fulfill their obligations in a manner that best corresponds to the intentions of the Company and you at the time of conclusion or amendment of the Agreement.
13.3. All disputes between you and the Company regarding the Agreement are subject to resolution using the mandatory pre-trial (claims) procedure. If agreement cannot be reached through negotiations within sixty (60) calendar days of the other party’s receipt of a written claim, the dispute shall be submitted by either interested party to the court at the Company’s place of registration in accordance with the procedural and substantive law of the Republic of Kazakhstan.